Shipping policy
- Shipping rates, options, and estimated delivery will display at the time of checkout depending on the location and service you choose.
You will be sent an email confirmation once your order has been dispatched with tracking information. Once the goods have been shipped, we will not be able to direct them till it reaches the customer. Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full amount.
TAXES & DUTIES
The Taxes and duties for Saudi/Kuwait customers is included in the product cost. For all other countries, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges.
ORDER CANCELLATION
Under Internet selling regulations you have the right to cancel your order or any item purchased online from Sheen Kashmir. If you have not yet received your order, please contact customerservice@sheenkashmir.com as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
All order cancellations must be made in writing, quoting your order reference number, within 8 hours.
If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods through standard shipping. Please see our return policies page for further information. We will issue a full refund for items purchased online that are returned exclude shipping costs. The cost of return and care of the package are your responsibility until it reaches us.
www.sheenkashmir.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Qatar.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.